FAQs

 

1. Do I need to pay the sales tax?

No, there is no sales tax on our site.

2. Is my payment on your site secure?

All online payments are safe and secure. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology to protect your private information registered on our site.

3. Can the order be delivered to multiple addresses?

Kindly be informed that we only accept orders shipped to a single address. However, you can place separate orders in case you want your items delivered to different addresses. 

4. What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

5. Where do you ship?

We ship worldwide including Asia, North & Central America, Europe,…

6. What should I do if my order never arrived?

Be sure that all of your orders have been shipped already. If you don’t receive them within the shipping time we promise, please contact customer service for assistance.

7. What is your Return Procedure?

The customer must email us within 5 days of the delivery with the order information and proof showing clearly the product’s issue.

The product should be new, unworn, or unused in their original package, including packaging materials, accessories (if any).

Note: The customer should take a video when unboxing as proof if there is any unexpected issue. The video should be clear, should record the entire unboxing process and the shipping label.